Most frequently asked questions
We are a family owned business and take pride in making sure that your tour will be a success. We make sure we are able to deliver the best experience for our customers to enjoy their time with us.
Guided tours are great for people who don`t have time to plan every detail of their trip. Let us worried about all the details while you enjoy the experience with your family knowing that you are in professional and capable hands.
Group tours are also an excellent opportunity to connect with other travelers and make new friends!
Our guides are local and very friendly and have a vast knowledge of the Basque history and culture. They also have been carefully trained to make your tour of choice one of the highlights of your holidays!
Our guides have a thorough knowledge of English as well as a good understanding of other cultures of the world. We aim to make you feel at easy within minutes of the start of the tour.
We love to keep our groups small (8 people or less) to better highlight the experience and be able to connect with each member.
But we are able to accommodate larger groups if necessary and increase the number of guides
The meeting point is different depending on the tour. But is always in a centric part of town and easy to find. We will let you know where we will meet as soon as you book with us.
Yes, we do and if you wish we can custom made them for you!
No problem. But we’ll prefer to know in advance in order to ensure you will have the best vegetarian alternatives.
No problem. But we’ll prefer to know in advance if you have any dietary requirements in order to ensure you will have the best alternatives suited to your needs.
Of course! We will love to have them on the tour and will make sure they also have a wonderful time! The Basque Country is very family orientated and children are welcome everywhere.
If you cancel 48 hrs prior to the tour booking we offer you a 50% refund.
If you cancel 24 hrs prior to the tour booking there will be no refund, as all the arrangements have already been made and our guides have clear their schedule to accommodate the tour you booked with us.